Privacy Policy
Privacy Policy
Effective Date: August 2026
1. Introduction
Andreea Pop Counselling is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what information is collected, why it is needed, how it is stored, and your rights regarding your personal data.
2. Data Controller
Andreea Pop Counselling Data Controller: Andreea Pop ICO Registration Number: ZB890389
3. Information Collected
To provide safe and effective counselling, the following personal data may be collected:
Full name and contact details
Emergency contact information
GP contact information
Date of birth
Relevant health and medical history
All information is collected with your consent.
4. How Your Information Is Used
Your personal data is used to:
Provide safe, ethical, and effective counselling
Manage appointments and communication
Meet legal and regulatory obligations
Your information will never be sold, rented, or shared for marketing purposes.
5. Lawful Basis for Processing
Your data is processed under:
Consent
Contract – to deliver the counselling service requested
Legitimate interests – to ensure safe and effective practice
Legal obligation – where disclosure is required by law (e.g., safeguarding concerns)
6. Data Storage and Security
Data is encrypted and stored on a password-protected personal computer with uptodate security protection.
Backups are stored using end-to-end encrypted cloud services.
Paper notes are digitised and securely destroyed.
Data is not shared with third parties without your explicit consent unless required by law.
7. Data Retention
Client records are retained for seven years from the end of therapy, in line with NCPS professional guidelines. After this period, all data is securely deleted.
8. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request erasure (in certain circumstances)
Restrict processing
Object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Confidentiality
All information shared in therapy is confidential. Exceptions apply where:
There is a risk of serious harm to you or others
Abuse or risk of harm to a child or vulnerable adult is disclosed
A legal obligation requires disclosure (e.g., court order)
Disclosure is required under specific legislation (e.g., Terrorism Act 2000)
10. Website Data
When you visit this website, technical information may be collected automatically, including:
IP address
Browser type
Device information
Pages visited
Date and time of your visit
This information is used solely for website security, maintenance, and performance monitoring.
11. Cookies
This website may use essential cookies required for its proper operation. Optional cookies (such as analytics cookies) will only be activated after obtaining your consent, where required by law.
12. Third-Party Services
Trusted third-party providers may be used for:
Website hosting
Email services
Telephone services
These providers process personal information only where necessary and are required to keep your data secure.
13. Contact Details
If you have any questions or wish to exercise your data protection rights, please contact Andreea Pop, by Email: contact@andreeapopcounselling.co.uk or Phone: +44 7546 684771
14. Complaints
If you believe your personal data has been mishandled, please contact me directly. If you are not satisfied with the response, you may contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk Telephone: 0303 123 1113
15. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Any updates will be published on this page with the revised effective date.